Open A Ticket
These policies apply to messages sent using your COVERTECH service, or to messages sent from any network by you or any person on your behalf that directly or indirectly refer the recipient to a site hosted via your COVERTECH service. In addition, you may not use a third party e-mail service that does not practice similar procedures for all its customers.
COVERTECH may test and otherwise monitor your compliance with its requirements, including requesting opt-in information from a random sample of your list at any time.
You may not send any unsolicited e-mail, either in bulk or individually, to any person who has indicated that they do not wish to receive it
You must comply with the rules of any other network you access or participate in using your COVERTECH’s services.
COVERTECH will terminate the service of repeat copyright infringers.
If you believe your copyright is being infringed by a person using the COVERTECH network, please send your written notice of copyright infringement to:
Recording Industry Association of Malaysia No. L-8-2, 8th Floor, Block L, No. 2, Jalan Solaris, Solaris Mont’ Kiara, 50480 Kuala Lumpur, Malaysia. Tel : 603-6207 2800 D/L : 603-6207 2808 Fax : 603-6207 2900
Your notice must include the following:
You must have valid and current information on file with your domain name registrar for any domain hosted on the COVERTECH network.
You may not engage in illegal, abusive, or irresponsible behaviour, including:
COVERTECH reserves the right to disable service or terminate service and/or to remove content in order to investigate suspected violations of this AUP. COVERTECH at its best effort will notify any customers of any violation so that the customer can investigate the case and provide necessary explanation or solution. Failure to respond to email from our abuse department may result in the suspension or termination of services. In some critical cases, COVERTECH reserves the right to disable or terminate service without first given notice if the violation affects the entire operation. If the explanation or solution is accepted, customer is given a warning and/or incurs an abuse fees. If COVERTECH feels as though this first offense was a deliberate attempt then the account and all associated accounts will be closed without warning and without a refund. COVERTECH does not issue refunds for terminating service due to any of the causes specified above. Dedicated Server or Websites with unresolved Abuse or AUP matters which are not responded to within 10 days will be considered abandoned and will be deleted from the offending account.
COVERTECH reserves the right to refuse service to anyone. Any material that, in our judgment, is illegal, of threats or violates our terms of service in any manner may be removed or suspended from our servers with or without notice.