Covertech Helpdesk

The Complete Coverage for Computer Users and IT infrastructure

Proactively managing your IT resources is a sure way to keep your business running smoothly. But few companies can devote IT staff exclusively to work effectively; Idle time after computer system being setup and stabilized; High investment on manpower if new training is needed; Multiple experts needed to specialize in managing and fine-tuning the IT infrastructures from time-to-time for security purpose, and etc. We heard, and therefore we have developed a team of highly-trained Helpdesk Engineers to support wide range of IT infrastructures at flat rate. The result? Low IT cost, improved reliability and peace of mind.

Covertech offers Helpdesk solutions in three distinctive ways:

Servers

Networking Devices

Endpoint Workstation

Server

Support Services

Window Servers 2008 | 2012 | 2016
Linux CentOS 5.x | 6.x | 7.x

Support Services

File & Storage | Active Directory | Web & Mail | Remote Desktop | OS Virtualization Cloud Storage | Backup & Disaster Recovery

Priority Onsite Support

Within 6 hours Same Business Day (SBD) Onsite Engineer

Helpdesk Instant Support

Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)

Business Class RMM Tools

Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management

Managed Endpoint Security

Antivirus, Anti-Malware, Anti-Ransomware Real-time Protection by Helpdesk Engineers

Vendor Liason

Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis https://www.covertech.com.my/support

24 x 7 Network Monitoring

Server Changes & Health, Service Alive, Software Installation & Removal

Basic Backup

Basic same location backup and retrieval supported by Helpdesk

Ticketing Portal

Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis https://www.covertech.com.my/support

Networking Devices

Supported Brand

| |

Supported Networking Devices

Firewall | Smart Switch | Wireless Access Point

Priority Onsite Support

Within 4 hours Same Business Day (SBD) Onsite Engineer

Helpdesk Instant Support

Hotline @ +603 – 5110 5300
9:00am to 6:00pm Monday to Friday (except public holidays)

Unlimited Maintenance & Updates

Update the released security signatures Features add-on and fixing security issues

Policies Change Management

Security policies add-on / change New / existing users vs job roles

Vendor Liason

3rd party software vendor collaboration CCTV | IP-Phone | Door & Alarm | Network Software

24 x 7 Network Monitoring

Security Exploit Alert and Network Ailve

Log Retention

Retaining log file for future security investigation Weekly | Monthly

Issue Ticketing Portal

Recorded of issues reported by users Job Status Tracking, Report and Problem Analaysis https://www.covertech.com.my/support

Workstation Support

Machines Supported

Workstation | Laptop | All-In-One PC

Operating Systems Supported

Window 7 / 8.x / 10
MacOS 8 / 9 / 10.x


Helpdesk Hotline Support

Hotline @ +603 - 5110 5300
9:00am to 6:00pm
Monday to Friday (except public holidays)

Unlimited Support

Average 15 mins Response and Remote Support
Next Business Say (NBD) Onsite Support


Vendors Liaison

3rd party software vendor(s) collaboration for
Software installation, Optimization and security protection

Unlimited Standalone Peripherals

Installation, Configuration and Fine-Tuning
Printers, Scanner, Wireless Access Point


Remote Monitoring & Management (RMM)

Remote Management & Monitoring tools
Advanced Healthy Analysis & Troubleshooting
Patch Management

Business Class Endpoint Security

Real-time Protection against Virus, Malware,
Spyware, Ransomware by Helpdesk Engineers


Issue Ticketing Portal

Recorded of issues reported by users
Job Status Tracking, Report and Problem Analysis
https://www.covertech.com.my/support

Schedules Maintenance

Visiting the users at fixed schedule
Weekly | Monthly


Inventory Information and Report

Conditions of the workstations in a glance
Easy for asset management and planning

Managed cPanel / Plesk Hosting

Managing all functions on cPanel | Plesk
All Email and Web related issued

Machines Supported

Workstation | Laptop | All-In-One PC


Helpdesk Hotline Support

Hotline @ +603 - 5110 5300
9:00am to 6:00pm
Monday to Friday (except public holidays)


Vendors Liaison

3rd party software venfor(s) collaboration for Software installation, Optimization and security protection


Remote Monitoring & Management (RMM)

Remote Management & Monitoring tools Advanced Healthy Analysis & Troubleshooting Patch Management


Issue Ticketing Portal

Recorded of issues reported by users Job Status Tracking, Report and Problem Analysis
https://www.covertech.com.my/support


Inventory Information and Report

Conditions of the workstations in a glance easy for asset management and planning


Operating Systems Supported

Window 7 / 8.x / 10 MacOS 8 / 9 / 10.x


Unlimited Support

Average 15 mins Response and Remote Support Next Business Say (NBD) Onsite Support


Unlimited Standalone Peripherals

Installation, Configuration and Fine-Tuning Printers, Scanner, Wireless Access Point


Business Class Endpoint Security

Real-time Protection against Virus, Malware, Spyware, Ransomware by Helpdesk Engineers


Schedules Maintenance

Visiting the users at fixed schedule Weekly | Monthly


Managed cPanel / Plesk Hosting

Managing all functions on cPanel | Plesk all Email and Web related issued

Products

Solutions

Helpdesk

Companies

Social Link


Copyright 2008 - 2017 @ Coverage Technologies Sdn Bhd. All rights reserved.
All trademarks are the property of their respective owner.
Copyright 2008 - 2017 @ Coverage Technologies Sdn Bhd.
All rights reserved.All trademarks are the property of their respective owner.